Supported Features

Generally speaking, OurDataSolution strives to assist our users to use the products in the most beneficial, efficient and productive ways. Priority will be given to issues relating to installation, configuration, and basic usage as described in our product documentation. Please remember to login in order to post questions. More information about our support can be found at our Support Information page.

Evaluation

If you are using the evaluation version of LFRM Professional, please remember that this free version is limited in features and not supported by OurDataSolution. To obtain a support account you will need to purchase either LFRM Standard or LFRM Professional. More information about the evaluation version can be found on our Documentation Wiki. You can download an evaluation copy by completing the Request Form.

Registration

When you purchase the Logos Technology Platform you can then register for a support account. Registering allows you to download updates and to ask support questions on our support forum. You can register using our Registration Form, and can view or change your previous registrations in your Order History. More information about registering and changing a registration can be found on our Registration and Activation.

Documentation Resources

Many users forget to search our documentation for commonly asked problems. Information about Registration and Activation, Troubleshooting and Common Problems can be found on the ODS Support Wiki.

Other Services

If you have already registered and are logged in, you can download software updates, view your order history, and access and modify your registration information.